We look forward to the chance to serve you! For more on our terms and conditions to safeguard both yourself and The Fox Knows, please read below carefully and contact us should you have any queries. By making a purchase with us, you agree to the terms written on this page.

RETAIL

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 2 days after delivery

Late or missing refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

After we’ve inspected your parcel, we will notify you of the approval or rejection of your exchange. If approved, you just need to pay for shipping and we will send the item to you.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns

If 2 days have gone by since you received your package, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase. Please contact us to return your product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping for retail takes between 1 to 2 weeks to the US and Canada, and could take more time depending on the number of orders we are receiving. There are also factors out of our hands, such as delays on the border customs or returns. By making a purchase on our site, you are agreeing to being subject to these unforeseen circumstances, and no refund will be given as we will ensure your product reaches you eventually. We would strongly recommend purchasing our items with registered shipping, as we will not be responsible for lost mail. By purchasing our items with non-registered mail, we will not be liable if our items do not reach you.

Shipping to all other countries aside from US and Canada may take longer than 4 weeks and are also subject to the factors mentioned above. By making a purchase on our site, you are agreeing to being subject to these unforeseen circumstances, and no refund will be given as we will ensure your product reaches you eventually. 

MANUFACTURING

INTRODUCTION

These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply exclusively to your access to, and use of, this website and do not alter in any way the terms or conditions of any other agreement you may have with The Fox Knows for products, services or otherwise. These Terms of Use may be changed by The Fox Knows at any time in its sole discretion by posting the changes made to these Terms of Use, as revised, on this website. Your use of this website following the posting of such changes or revised Terms of Use shall constitute your acceptance of any such changes. If you do not agree to these Terms of Use, our Privacy Policy, or any other policy governing your access to or use of our website you should immediately terminate your access to and use of the website. These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions. If you have any questions regarding these terms or your access to or use of this website, please contact us at [email protected]

INTELLECTUAL PROPERTY RIGHTS

All images on this website are for reference only. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website. If you find some of the imagery offensive, write in to us and we will review your message.

SUBMISSIONS

In all communications with The Fox Knows, you agree that any material, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, provided by you in the form of e-mail or submissions to The Fox Knows, or postings on this website, are nonconfidential and that The Fox Knows shall have a perpetual, worldwide, non-exclusive license to use such materials in connection with the maintenance of this website and in the course of The Fox Knows’s business. The submission of any materials to The Fox Knows irrevocably waives any and all “moral rights” in such materials, including the rights of paternity and integrity.

All pictures provided by The Fox Knows, either through the website or through any communication methods like email, are for illustrative purposes only. As products are handcrafted, there exist slight differences across products of the same design, and minor deviations are considered acceptable as per industry standards. All products have been carefully assessed by the team as part of quality check, and the team’s assessment of “deviations within acceptable ranges” are final and cannot be disputed.

ONLINE CONDUCT

You agree to use The Fox Knows’s website only for lawful purposes, and in accordance with these Terms of Use. You agree not to use the website:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from any country).
  • To impersonate or attempt to impersonate The Fox Knows, The Fox Knows employees, another user, or any other person or entity (including, without limitation, by using e-mail addresses associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the website, or which, as determined by us, may harm The Fox Knows or users of the website or expose them to liability.
  • In any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the website, including their ability to engage in real time activities through the website.
  • Use any robot, spider, or other automatic device, process, or means to access the website for any purpose, including monitoring or copying any of the material on the website.
  • Use any manual process to monitor or copy any of the material on the website or for any other unauthorized purpose without our prior written consent.
  • Use any device, software, or routine that interferes with the proper working of the website.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the website, the server on which the website is stored, or any server, computer, or database connected to the website.
  • Attack the website via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the website.

RESTRICTIONS

You are expressly and emphatically restricted from all of the following:

. publishing any Website material in any media;

. selling, sublicensing and/or otherwise commercializing any Website material;

. publicly performing and/or showing any Website material;

. using this Website in any way that is, or may be, damaging to this Website;

. using this Website in any way that impacts user access to this Website;

. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity;

. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website;

. using this Website to engage in any advertising or marketing;

Certain areas of this Website are restricted from access by you and The Fox Knows may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.

USE BY CHILDREN

The Fox Knows does not offer products for sale to children under 18. We sell products for purchase by adults only. By using this website, you are representing to us that you are 18 years old or older. The Fox Knows will not be liable for any damages that may result from misrepresentation of age by a user of our website.

YOUR CONTENT

In these Website Standard Terms And Conditions, “Your Content” shall mean any audio, video, text, images or other material you choose to display on this Website. With respect to Your Content, by displaying it, you grant The Fox Knows a non-exclusive, worldwide, irrevocable, royalty- free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media. The Fox Knows reserves the right to remove any of Your Content from this Website at any time, and for any reason, without notice.

REFUND POLICY

By using this Website and the services provided therein, you, the customer, agree to release The Fox Knows from any and all financial and product quality liability in the form of a refund two days after the shipment of your order and receipt of its tracking number. In order to be processed, any claims requesting a refund must be made to your customer representative before this period has passed. Furthermore, you agree that all decisions made by The Fox Knows’s team regarding our responsibility in matters of quality or differences between mock-ups and final products are final and indisputable.

After payment has been made, even if production has not begun, we reserve the right to reject any refund requests. Once you approve the artwork or sample, it enters into full production immediately. At this stage, all the materials required for your order have already been purchased and your product is being manufactured in its entirety. As such, should you decide to cancel your order during this period, a non-refundable amount of 85% of your total order value will be deducted from your resulting refund as compensation for all material fees, mold fees, and production costs incurred by The Fox Knows.

Products manufactured by The Fox Knows are completely custom made specifically for your order (and therefore not re-usable by other customers). Therefore, refunds are not provided after your order has shipped. 

If you believe that you have received an inaccurate order, you have to send it back to The Fox Knows for verification. As we are unable to determine the validity of your claim without the items back with us, we will not be able to issue any refunds. Thus, the onus lies on the client to send the order back to The Fox Knows. By using our services, you agree that any decision made by The Fox Knows thereafter is final and indisputable.

In any transaction, The Fox Knows aims to give the client what they ordered. Thus, refunds are always a last option, which The Fox Knows has final say on. If we have approved your item for exchange, we will begin production per the proof you have approved when we entered into contract. By using our services, you agree that any decision made by The Fox Knows thereafter is final and indisputable.

ERRORS & INACCURACIES

While The Fox Knows attempts to be as accurate as possible with respect to the website, the website may contain typographical errors or inaccuracies, including but not limited to errors or inaccuracies related to price, product information, product description or availability, and may not be complete or current. The Fox Knows does not warrant that the website is accurate, complete, reliable, current, or error-free. The Fox Knows reserves the right to correct any errors, inaccuracies or omissions (including after any order has been submitted, confirmed and/or charged to your credit card) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information.

We have made every effort to display as accurately and reliably as possible the colors, sizes, dimensions, materials, textures, and all other physical aspects (“Depiction”) of the goods that may appear on the website. However, we cannot guarantee, and make no warranty, promise, or agreement that any depicted or described product actually comports with its Depiction or description.  If you are dissatisfied with a product offered by The Fox Knows through the website, return it in unused condition. Please notify us at [email protected] before doing so.

Any price quotation, service information or any other such information regarding the provision of and fees for any goods or service offered by The Fox Knows are provided purely for informational and illustrative purposes. The Fox Knows does not guarantee, and makes no warranty, promise, or agreement that any depicted or described goods or services are actually offered or comports with its description on the website. The Fox Knows reserves the right to cease offering any such services or benefits to any prospective or actual member or customer at any time, in all cases without notice or liability.

As costs are always fluctuating, such as but not limited to rental, labour and raw material costs, all quotations are valid for a period of 10 days only. 

WARRANTY

This Website is provided “as is,” with all faults, and The Fox Knows makes no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consultation or advice to you.

LIMITATION OF LIABILITY

In no event shall The Fox Knows or its officers, directors, shareholders or employees be liable for any direct, indirect, special or consequential damages, or any other damages of any kind whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use or inability to use this website or the materials contained in, or accessed through, this website, including without limitation any damages caused by or resulting from reliance by user on any information obtained from www.thefoxknows.com, or that results from mistakes, omissions, interruptions, deletion of files or email, error, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to The Fox Knows’s records, programs or services.

In no event shall the aggregate liability of The Fox Knows (whether in contract, warranty, tort (including negligence whether active, passive or imputed), product liability, strict liability or other theory) arising out of or relating to the use of The Fox Knows’s website exceed any compensation your pay, if any, to The Fox Knows for access to or use of this website.

Entire Agreement

These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between The Fox Knows and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.

Indemnification

You hereby indemnify to the fullest extent The Fox Knows from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms. You agree to defend, indemnify and hold harmless The Fox Knows, its affiliates and its suppliers, and each of their respective partners, employees, representatives and agents, from and against all claims, losses, costs, damages, liabilities and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of: (a) Your activities in connection with the website; (b) Any violation of this Agreement by you; (c) Any improper or unauthorized use of the website; (d) Any conduct, activity or action which is unlawful or illegal under any state, federal or common law, or violative of the rights of any individual or entity, engaged in, caused by, or facilitated in any way through the website or information which appears on the Website; and (e) Any allegation that anything you transmit or attempt to transmit, including but not limited to any content you submit, post, or otherwise make available, through or in connection with the website, infringes or otherwise violates the intellectual property, privacy or other rights of any third party.  You agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand, or claim.

Severability

If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

If any provision of these Terms of Use shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any remaining provisions. The failure of The Fox Knows to insist upon or enforce strict performance of any of the provisions of these Terms of Use or to exercise any rights or remedies under these Terms of Use will not be construed as a waiver or relinquishment to any extent of The Fox Knows’s right to assert or rely upon any such provisions, rights, or remedies in that or any other instance; rather, the same will be and remain in full force and effect.

DISCLAIMER

This website and the materials in this website are provided on an “as-is” basis without warranties of any kind, either express or implied. The Fox Knows disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, title and non-infringement. The Fox Knows does not represent or warrant that materials in this website, including without limitation any information about The Fox Knows provided by third parties are accurate, complete, reliable, current of error free. The Fox Knows does not represent or warrant that this website or its server(s) are free of viruses or other harmful components. The Fox Knows reserves the right to change any and all content contained on this website at any time without notice.

Variation of Terms

The Fox Knows is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.

Assignment

The Fox Knows shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, .you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Privacy Policy

The Fox Knows is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, we assure you that it will only be used in accordance with this privacy statement.

The Fox Knows may change this policy from time to time by updating this page. Please check this page frequently to ensure that you are happy with any changes.

We may collect the following information:

  • name and job title
  • contact information including email address and a number we can reach you or your colleagues
  • demographic information such as a postal code, preferences and interests other information relevant to customer surveys and/or offers
  • We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  • internal record keeping
  • successful delivery
  • improving our products and services.
  • periodically sending promotional emails about new products, special offers or other information which we think you may find interesting

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

How we use cookies

A cookie is a small file which requires your permission to be placed on your computer’s hard drive. Once you allow our sites’ cookies, the file is saved and helps analyze web traffic or lets us know when you visit a particular page. Cookies allow web applications to respond to you as an individual and tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our websites. We use this information only for statistical analysis purposes, and then the data is removed from the system.

By enabling us to see which pages you find useful, cookies help us provide you with a better website. A cookie in no way gives us access to your computer or any information about you, other than the data you actively choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website’s abilities.

FORCE MAJEURE

The Fox Knows shall not be responsible for cancellation or delay in delivery or performance resulting from causes beyond its reasonable control, including but not limited to: acts of God; strikes or other labour disturbances; equipment failure; power outages; delays in transportation; inability to obtain fuel, material or parts; war; acts of terrorism; riot; epidemics; floods; fires; unusually severe weather conditions; accidents; or other contingencies, the non-occurrence of which was a basic assumption on which the purchase order was made.

TERMINATION

Notwithstanding any of these Terms of Use, The Fox Knows reserves the right, without notice and in its sole discretion, to terminate your use of this website and to block or prevent future access to and use of this website.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we no longer have control over your browsing experience. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites; such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

LINKING TO OUR WEBSITE

You are granted a limited, nonexclusive right to create a hyperlink to this website provided such link does not portray The Fox Knows or any of its products or services in a false, misleading, derogatory or otherwise defamatory manner. This limited right may be revoked at any time. You may not use, frame or utilize framing techniques to enclose any The Fox Knows’s trademarks, logos, or other proprietary information, including the images found at this website, the content of any text, or the layout/design of any page or form contained on a page without The Fox Knows’s express written consent. Further, you may not use any metatags or any other “hidden text” utilizing The Fox Knows’s name, trademarks, or product names without The Fox Knows’s express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppels, or otherwise in or under any patent, trademark, copyright, or proprietary right of The Fox Knows or any third party. The Fox Knows makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature, or reliability of websites linking to this website.

Controlling your personal information

If you believe that any information we have in regards to your account with us incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.

QUESTIONS AND CONTACT INFORMATION

General questions or comments about The Fox Knows’s website may be directed to The Fox Knows’s customer service [email protected]

Updated 16 October 2017